Achieve 40% Lower Ticket Costs & 50% Faster Resolution Times With Celonis Process Mining for ServiceNow

- Reduce Service Ticket Costs & Overall Ticket Volume

- Meet & Exceed Your SLAs

TRUSTED BY THE WORLD’S LEADING COMPANIES:

Highly increased SLA adherence, reduced throughput times, and increased automation rates within their processes.

Did you know that on average, companies lose 10-20% of their margins due to hidden process inefficiencies?

…This translates into MILLIONS of dollars being wasted 
each year!

Celonis Process Mining Companion Integrates SEAMLESSLY Across Your Entire ServiceNow Suite to eliminate this problem and make YOU your company’s hero:

SAVE 
COSTS

MEET 
YOUR SLAs

REDUCE 
MULTI-HOPS

GAIN FULL
TRANSPARENCY

Uncover hidden inefficiencies, loops, bottlenecks, and automation potential to reduce process cost by 25%.

Using the fastest process paths and targeted optimization speeds up resolution times by a total of 37%.

Machine Learning powered root cause analysis instantly points you towards actionable measures to eliminate those inefficiencies and solve tickets at first touch.

Full transparency on each and every step in the service desk leading to optimum customer support.

Currently analyzes over 150 million tickets with
Celonis Process Mining to improve overall customer satisfaction.

INTRODUCING:

Celonis Process Mining Companion For ServiceNow

Understand and eliminate root causes of frequent tickets

Increase FCR rates and reduce resolution times

Prevent frequent 
ticket escalations

Decrease reopening rates and reduce multi-hops

The Celonis Connector makes use of the REST API provided by ServiceNow

Read-only data requests are sent to the API and give 
back specific data 
result sets

The data received is loaded and transformed into Process Mining-readable format

Celonis automatically visualizes processes and enables automatic process improvements

How It Works:

Setup is quick and easy!

DISCOVER HOW YOU CAN TRANSFORM YOUR SERVICE DESK

Book a Meeting With Our Experts

The Results Speak for Themselves

See How Much a Diversified Conglomerate Saved Through Process Mining: 

(HINT: It’s Over $1M annually)

Reduction of multi-hop and incorrectly assigned tickets

Tickets avoided through operation support & problem management

Time saved through troubleshooting and investigation

Saved $822k

Saved $204k

Saved $66k

PROCESS OPTIMIZATION

PROBLEM MANAGEMENT

REPORTING & ANALYSIS

Uses Celonis to streamline and automate its internal ServiceNow processes.

Accelerate Your Tickets

Book a Meeting With Our Experts

Talk With One of Our Operational Efficiency Experts Today!

Data connector for cloud system automatically pulls data and creates a data model for Celonis system.

- Identify & Eliminate Root Causes of Inefficiency

   Across Your ITSM Operations

 - Elevate Your Customer Experience